Shipping policy
RI WOO
Thank you for shopping with RI WOO. We specialize in offering a diverse selection of fashionable and functional bag products for global buyers. By adopting standardized warehouse operations and rigorous shipping protocols, we strive to ensure every customer order is precisely processed, securely packed, and delivered in flawless condition within a fixed logistics cycle.
1. Order Processing Time
Our warehouse team completes full order verification, sorting and packaging procedures within 1-3 business days after customers confirm their purchases, excluding weekends and official public holidays. During peak sales seasons and promotional campaigns with surging order volumes, standard processing schedules may be prolonged moderately. We will send targeted email alerts to customers to inform them of any substantial shipping delays.
2. Shipping Fees and Delivery Estimates
Logistics fees applicable to your purchase will be automatically calculated and intuitively displayed on the checkout page prior to payment completion, ensuring full openness and transparency of all logistics costs.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are non-binding estimated values. Actual delivery progress may be affected by logistics carrier operational backlogs, customs clearance review cycles, harsh weather conditions, regional transportation restrictions and official holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched and leaves our warehouse, you will receive an official shipment confirmation email that contains exclusive tracking codes and parcel inquiry entrances.
Tracking records and real-time parcel movement status will generally be updated and available for online query within 24-48 hours after the logistics carrier completes parcel collection.
4. Incorrect Address Disclaimer
Customers are solely responsible for double-checking and ensuring the accuracy and completeness of recipient shipping information during the checkout process.
RI WOO shall not undertake any liability for misdelivery, delivery failure or parcel returns caused by wrong, missing or invalid address details provided by customers. Any packages returned to our warehouse due to address errors will incur additional reshipping expenses, which must be borne entirely by the customer.
5. Lost or Damaged Packages
If your parcel is confirmed lost during cross-border transportation, please contact our customer service team within 7 days of your scheduled delivery date to initiate a formal case investigation.
If your ordered bags arrive with visible structural damage, surface scratches or damaged outer packaging upon receipt, please get in touch with our support staff within 48 hours after delivery. You are required to provide clear photos of defective products and original packaging for verification. Our team will conduct a detailed case review and resolve the after-sales problem promptly and properly.
6. Product Care Guidelines and International Shipping Rules
Each bag product is equipped with professional dedicated care and usage instructions. Customers need to maintain and use the products in accordance with official guidelines. RI WOO is exempt from liability for product damage, deformation or wear caused by improper cleaning, irregular maintenance, unauthorized modification or artificial misuse.
All international cross-border shipments may be subject to import duties, customs taxes and various clearance fees formulated by the destination country. All extra charges arising from customs clearance are the customer’s exclusive responsibility and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or professional consultation demands regarding this Shipping Policy and your order logistics status, please feel free to contact us through the official channels below:
Trade Name: RI WOO
Phone number: (028) 1182-591
Email: contact@isaiahpetcare.shop
Physical address: 116 Anderson Street, Waikato, Morrinsville 3300, New Zealand